| Document the compliant policies and associated procedures that are integrated into daily activities. |
| Ensure customer satisfaction. |
| Ensure records are complete and traceable. |
| Ensure that all personnel are properly trained. |
| Establish a framework for ELS operations. |
| Establish a system to monitor performance and make improvements as needed. |
| Establish the level of the laboratory's performance. |
| Participate in proficiency testing or quality evaluation programs with peer laboratories |
| Recognize technical competence for standardized methods, nonroutine methods and laboratory-developed methods and for other services ELS provides. |